Bilingual staff just the start to success

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At Downey Nissan in Downey, Calif., two women — a Hispanic marketing director and a Nepalese general sales manager — have teamed up to lead a sales surge to Hispanic consumers.

Through August, Downey Nissan sold 1,899 new vehicles to Hispanic customers. That was almost double the 970 new vehicles in the year-earlier period. Through November, the store is the Nissan brand's leader in selling to Hispanic customers.

Nationwide, Hispanics have become a critical demographic in light-vehicle sales. At Honda, for example, "All of our sales growth over the last year has been [from sales to] Hispanics," says Vicki Poponi, vice president of automotive marketing operations for American Honda. Through November, Honda brand U.S. sales rose 1.4 percent, against an industrywide decline of 1.4 percent. READ MORE AT AUTOMOTIVE NEWS

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