Des Plaines, IL
Luis Rosa Jr is an award winning QSR operations professional with experience leading multiple teams and staff sizes of 500+ employees. He has experience working all positions in the restaurant , starting as a crew member in 2014 at his local McDonald’s and working his way up the ladder. He’s an award winning General Manager, Multi-Unit Manager and Director. His greatest strengths are people development and implementation of systems, routines and procedures. At McDonald’s and Subway, he has created training systems that became standardized across the organization. Luis has won multiple training contest for both McDonald’s and Subway.
What is your current career title or dream job?
I am currently a District Manager for McDonald’s
LinkedIn Page -or- Company website ( for Entrepreneurs)
Operations Consultant McDonald's - Raleigh, NC June 2022 to Present • Provide leadership and operational guidance to 300+ employees ranging from General Managers, Department Managers, Shift Managers and Crew Members. • Directly responsible for restaurants throughout Nashville, Rocky Mount, Tarboro and Wilson. (+$18 mil annual revenue) • Create and implement training IDP’s for internal/external MIT’s. • Conduct weekly operations and training conference calls. • Create KPI and financial goals for each restaurant. Director of Operations Subway - Tampa, FL June 2021 to June 2022 • Oversee franchise performance for 5 franchisees with 25-55 restaurants. • Directly oversee operations for 12 company owned locations (assist with 24) one of which is the certified training location (Flagship Store) for West Central Florida. (120+ Crew , 24 Store level Managers and 4 Regional Managers) • Directly responsible for P&L results for 12 business units. • Increase sales and guest count by working directly with Franchisees, Directors and Multi-Unit Managers. • Create business plans and hold franchisees accountable for execution and progress. • Preform compliance visits (Revs) and give feedback to help the franchisee maintain brand standards. • Respond to customer complaints for the market within 24 hours and work diligently to fix opportunities. • Train new franchisees, management and office staff. • HR responsibilities- recruitment, onboarding, payroll, disciplinary actions and promotions. • Manage P&L to be profitable. • Local marketing. Director of Learning, Training & Development McDonald's - Tampa, FL December 2014 to June 2021 • Oversee 18 restaurants throughout Jacksonville and Tampa for Learning, Training, Development, Hiring, Deployment and Operations • Create strategic plans to generate more applications • Deployment and execution shops on new menu items, programs and procedures. • Send out weekly reporting for organization. • Conduct organization, market and restaurant meetings. • Conduct store walkthroughs, give feedback to Manager on duty and work side by side to improve on opportunities. • Meet with General Managers, Supervisors and Director on daily, weekly and monthly to discuss opportunities , goals and the focus for the current month/year. • Create Training workshops, meeting agenda's and goals for the entire organization.
Organizations & clubs
networking, friendships, mentorship